Shipping

Ceramics are heavy products. This is why shipping pottery is expensive compared to other products. My ceramics are made to last a lifetime and packed with utter care, so you will only invest in these costs once. Unless, of course, you decide later on to expand your collection. I strive to offer you the best economical shipping option, always checking the latest shipping rates with different companies. Hoping for your understanding.

What are the estimated shipping costs?

The exact shipping costs will be clear after you have chosen the selected products and filled in your personal details and shipping destination.

EXPRESS Shipping is possible at a higher rate. Contact us for details.

Returns &

Exchanges

Do you accept returns, exchanges and cancellations?

Yes, I do.

Contact me within: 7 days of delivery

Ship items back within: 21 days of delivery

Request a cancellation within: 24 hours of purchase

NB! The buyer is responsible for initial shipping costs, and return shipping costs. Meaning, I can refund the price of the product, but not the shipping costs. If the item is damaged upon return, the buyer is responsible for any loss in value.

Are there any items that cannot be returned or exchanged?

I cannot accept returns for custom-made or personalized orders, unless they arrive damaged or defective. This also goes for second - pieces.

Is a refund is possible, if I am not happy with the pieces?

Yes, it is. Please first send me an email, with a picture of the received pieces, and the reason why you are not happy with them. You can send the pottery back to my studio, the same address as where it came from. Please pack as carefully as possible. After receiving the pottery back in the studio, the refunds will be transferred back to your credit card or original method of payment within 30 business days.

The buyer is responsible for initial shipping costs AND return shipping costs. If the item is damaged upon return, the buyer is responsible for any loss in value.

Wholesale Orders

We are happy to work with you on wholesale ordering, please contact us for details.