Shipping
All items are handmade in small batches in Southern California. Orders typically ship within 3–7 business days.
Domestic: 3–7 days via USPS with tracking.
International: Shipping times vary by destination.
All items are carefully packaged to prevent damage during transit.
Returns &
Exchanges
We want you to love your handmade ceramics!
Damaged Items: Contact us within 7 days of delivery with photos for a replacement or refund.
Other Returns/Exchanges: Accepted within 14 days of delivery if items are in original condition. Buyers cover return shipping.
Custom or Personalized Orders: Cannot be returned unless damaged.
Wholesale Orders
Privacy
We are happy to work with you on wholesale ordering, please contact us for details.
Custom Orders
We love creating custom pieces! Please provide details when ordering. Custom items are made to your specifications and cannot be returned unless damaged.
Payment
Payments are processed securely at the time of purchase. We accept major credit/debit cards and PayPal.
Your privacy is important to us. We collect only the information necessary to process and ship your order. We do not sell or share your personal information for marketing purposes.
FAQ
1. Are your ceramics handmade?
Yes! Every piece is handcrafted in small batches in Southern California. Each item is unique, so slight variations in shape, color, and texture are part of the charm.
2. Are your ceramics food-safe?
Yes. All mugs, bowls, and plates are food-safe. Unless otherwise noted, items are also microwave and dishwasher safe. Handwashing is recommended for delicate pieces.
3. How long will it take to receive my order?
Most items ship within 3–7 business days. Shipping times vary by location: domestic orders usually arrive in 3–7 days, and international orders may take longer.
4. Do you accept custom orders?
Yes! I love creating custom or personalized pieces. Please send a message with your request, and I’ll provide guidance on what’s possible. Custom orders cannot be returned unless damaged.
5. What if my item arrives damaged?
If your item arrives broken or damaged, please contact me within 7 days with photos. I will gladly replace or refund the item.
6. Can I return or exchange an item?
Yes. Returns and exchanges are accepted within 14 days of delivery. Items must be in original condition. Buyers are responsible for return shipping.
7. How should I care for my ceramics?
Most pieces are dishwasher and microwave safe, but handwashing is best for detailed or delicate items. Avoid sudden temperature changes to prevent cracking.
8. Do you offer gift wrapping or packaging?
All items are carefully packaged to prevent damage during shipping. Gift wrapping may be available—please message me if you’d like a special package.
9. Where do you ship?
We ship worldwide! Shipping costs and delivery times will vary depending on your location.